Shipping Policy
Shipping Policy
At LeBene, we want every order to reach you safely, on time, and in perfect condition. Please read this Shipping Policy carefully to understand how we handle and deliver your orders.
1. Shipping Coverage
We currently ship to all serviceable pin codes across India. International shipping is not available at this time. If you are unsure whether we deliver to your location, feel free to contact us before placing your order.
2. Order Processing Time
Orders are processed within 1–2 business days from the date of successful payment. Orders placed on Sundays or public holidays will be picked up and processed on the next working business day
Tip: To ensure faster processing, double-check your delivery address and phone number before completing your order.
3. Estimated Delivery Timelines
| Delivery Location | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad) | 3–5 Business Days |
| Tier 2 & Tier 3 Cities | 5–7 Business Days |
| Remote & Rural Areas | 7–10 Business Days |
Note: Delivery timelines are estimates and may vary due to public holidays, courier delays, or logistical constraints beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout prior to payment confirmation. LeBene periodically offers free shipping promotions — keep an eye on our website and social media for active offers.
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation via email or SMS containing your tracking number and courier partner details. You can use this to track your shipment in real time.
For tracking assistance, contact us at lebenehair@gmail.com with your Order ID.
6. Damaged or Lost Shipments
- Damaged on Arrival: If your package arrives damaged or tampered, photograph the parcel and product immediately and email us at lebenehair@gmail.com within 48 hours of delivery. We will investigate and resolve promptly.
- Lost in Transit: If your order has not been delivered within 3 days of the expected delivery date, contact us. We will raise a dispute with the courier on your behalf.
7. Incorrect Delivery Address
Please verify your delivery address carefully before placing your order. LeBene is not responsible for orders lost or misdelivered due to an incorrect address provided by the customer. Additional re-shipping charges may apply if the order needs to be re-dispatched.
8. Multiple Orders
If you place multiple orders, they may be shipped separately depending on stock availability and warehouse location. You will receive separate tracking details for each shipment.
9. Contact for Shipping Queries
- Email: lebenehair@gmail.com
- Phone: +91 98119 66306
- Available: Monday – Saturday, 10:00 AM – 6:00 PM IST